How innovation and evidence in financial services can transform customer wellbeing

  Fairbanking Foundation founder Antony Elliott, OBE, comments on the latest report from the Money and Pensions Service, exploring how financial services can improve customers’ financial capability and wellbeing. I’ve spent more than 10 years encouraging financial institutions to do more to improve wellbeing of customers. The new Transforming Customer Wellbeing report highlights that a […]

How an award-winning employer improved financial wellbeing

An increasing number of employers are taking action to improve employees’ financial wellbeing. Maggie Williams, content director at the Reward and Employee Benefits Association (REBA), describes some of the good practice they observed in their financial wellbeing award category. In February 2019 REBA hosted our second annual Employee Wellbeing Awards, which benchmark and celebrate businesses […]

The Standard Financial Statement and low-income households

Daniel Kelly, co-ordination and engagement manager at the Money and Pensions Service, describes the Standard Financial Statement and recent updates in household finances. In the new financial year, when tax and benefit changes come into effect, it’s the perfect time of year to review household finances. That’s why we also update the Standard Financial Statement […]

Three UX things we learned making the ‘How to deal with debt’ guide

  Rosie Thompson is Head of Client Experience at the Money Advice Trust and has led the project to revamp the Trust’s guide to dealing with debt. In the run up to the launch of the new ‘How to deal with debt’ guide, Rosie shares three key user experience learnings from the project. The Trust […]

The protection calculator: building financial resilience in working-age people

David Marjoribanks, policy manager for budgeting and savings, defines financial resilience and shares how, using a new tool, employers and people of working age can build it through raising awareness of income vulnerability.  The UK has a financial resilience problem: many households have very limited financial resources to fall back on if they were to […]

Three ways women manage money

This International Women’s Day Sarah Porretta, strategy and insights director at The Single Financial Guidance Body, shares some findings from our latest survey on how UK adults manage money. Women’s financial needs are often shaped by specific challenges, including low incomes, time taken out of the workplace to look after children or older relatives, or […]

Global trends in financial capability

  Jonathan Hollow, Head of Financial Capability, Strategy and Innovation at the Single Financial Guidance Body reflects on lessons learned at an OECD summit, and the challenges that lie ahead for financial capability globally. In November 2018 the OECD and the Russian Ministry of Finance gathered together representatives from hundreds of countries that are working […]

How to support couples to talk about money

Huw Thomas, director of policy, information and communications at Relate, reports on For Love and Money, the Talk Money Week event hosted by The Money Advice Service (MAS), the Chartered Institute for Securities and Investment (CISI) and Relate to explore the links between relationships and money. Watch the debate about how the money guidance, relationship support, and […]

Supportive Council Tax recovery: a win-win outcome

Yvonne Fovargue MP welcomes the Supportive Council Tax Recovery guidance for local authorities. Council Tax arrears are a big problem for all concerned. Be it for those suffering in debt struggling to make ends meet, or local authorities needing to secure their income to fund vital services for their constituents. Too many councils pass debts […]

New research shows schools want to increase their financial education offer

Zoe Renton, policy manager for children and young people at The Money Advice Service (MAS), introduces new research published today on financial education in secondary schools in England. MAS’s previous research has shown that if we want to improve people’s ability to make the most of their money, we need to start young, with financial […]